Engwe: warranty, returns and service
Last checked Oct 24, 2026 ยท By EbikePost editors
How you get service
Sold online direct from the Engwe US store (engwe-bikes.com redirects to us.engwe.com). The site also lists a Find a dealer page and an offline flagship store page.. Support by email (service@engwe-bikes.com) and phone (US, Mon to Fri). The page does not describe a service-centre network or say whether dealers handle repairs.source
Warranty
12 months on frame, fork, handlebars, controller, charger, display, brakes, throttle, sensors, motor and battery. 6 months on racks, fenders, pedals, cranks, chain, shifters, lights. 3 months on saddle, rotors and pads. 1 month on tires.source
Returns
30 days from delivery, by prior request only. E-bike must show under 10 km on the display, unused and in original packaging. A $200 per-bike fee applies to non-defect returns; the buyer is not refunded return shipping. Defective items within 30 days: free return or exchange.source