E-bike brands: warranty, returns and service
Who fixes it when something breaks? Each brand page lists the warranty, return window and service model, with the source and the date we checked.
| Brand | Sales model | Warranty | Returns | Checked |
|---|---|---|---|---|
| Aventon | Sold online direct from aventon.com, with a bike-shop locator on the site. Bikes bought from bike shops are not covered by Aventon's online return policy. | Frame 2 years (lifetime for the original buyer if registered within 90 days), motor and controller 2 years, battery 2 years or 300 charge cycles. For new bikes bought in the US or Canada on or after 1 Jan 2026. | 14 days from delivery. No restocking fee for new, unused bikes (1 mile or less); 50% fee for used bikes. Buyer pays $125 return shipping per bike. | Oct 23, 2026 |
| Lectric eBikes | Sold online direct from lectricebikes.com. A network of certified partner bike shops handles service. | One year on frame, motor, controller and battery from original delivery to the first owner. Wear parts and accessories are excluded. | Bikes ineligible after 14 days in your possession. Must be unused, in original packaging and approved in writing. Restocking fee up to $300 at Lectric's discretion; buyer pays return shipping. | Oct 23, 2026 |
| Ride1Up | Sold online direct from ride1up.com. The site lists a San Diego shop and test-ride locations, and an owner-run demo network. | 1-year guarantee for manufacturing defects only, for the original owner in the contiguous US. Parts ship free within the year; labor is covered for 30 days after purchase if arranged beforehand, then paid by the owner. | 30 days for most e-bikes (14 days for Revv1). Odometer under 20 miles and no signs of use. Buyer pays return shipping; $250 to $350 is deducted from the refund when Ride1Up supplies a prepaid label. | Oct 23, 2026 |
| Velotric | Sold online direct from velotricbike.com, with a dealer locator (Find a dealer) linked from the site. | 2-year limited warranty: frame 5 years, battery 2 years, electrical parts 2 years, other components 1 year, from purchase date. Optional extended-coverage upgrades exist for eligible models. | Request within 14 days of delivery. Bike must be unused and complete; $200 restocking fee per bike. Velotric supplies a prepaid return label after authorization. | Oct 23, 2026 |
| Rad Power Bikes | Sold online direct from radpowerbikes.com, in Rad retail stores and through local bike shop partners. | For products bought after 15 May 2026: frame and listed components 2 years; battery 2 years or 300 recharge cycles; pedals, drivetrain and saddle 1 year. Products bought before 15 Dec 2025 are handled differently (see the status note). | 30 days from receipt for new bikes in original packaging (under 20 miles if used). Return shipping at cost plus a 30% restocking fee are deducted from the refund. | Oct 23, 2026 |
| Heybike | Sold online direct from heybike.com. The site also has a dealer locator and a become-a-dealer page. | 2-year warranty on each e-bike for the original purchaser and subsequent owners with proof of purchase, excluding wear-and-tear items, from the day you receive the bike. | Up to 30 days. New, unused bike: full refund within 14 days, then a 20% restocking fee for days 15 to 30; used bike 50%. Buyer pays return shipping ($200 per bike, more for some models) except for quality issues within 14 days. | Oct 23, 2026 |
| Super73 | Sold online from super73.com and through company showrooms and authorized dealers. | Warranty is per series (PDFs). S-Series: frame, fork and electronics 1 year; battery 2 years or 500 cycles. Original buyer only, with registration and receipt. | Bikes: unopened items only, with photo proof sent within 15 days of delivery; 15% restocking fee; shipping is non-refundable. Batteries are final sale. | Oct 23, 2026 |
| Tern | Sold through authorized Tern dealers. Tern also runs an online store with its own terms. | Frame, fork and stem 5 years (10 with Tern Care registration within 30 days); other Tern-branded parts 1 year. Third-party parts such as Bosch motors and batteries are covered by their makers, and the page gives no motor or battery terms. | Bikes bought from a dealer follow the dealer's store policy. Tern's own online store allows returns within 30 days of delivery for unused items in original packaging. | Oct 23, 2026 |
| Specialized | Sold through authorized Specialized retailers and Specialized-owned stores, and online at specialized.com. | Frame and fork lifetime for the original owner if registered within 90 days (otherwise 2 years). Motors and drive parts 2 years. Turbo batteries 2 years or 300 charge cycles. | Free returns within 30 days of delivery for items bought on specialized.com, in new or unused condition. Not accepted for purchases from Specialized stores or other retailers. | Oct 23, 2026 |