E-bike brands: warranty, returns and service
Who fixes it when something breaks? Each brand page lists the warranty, return window and service model, with the source and the date we checked.
| Brand | Sales model | Warranty | Returns | Checked |
|---|---|---|---|---|
| Aventon | Sold online direct from aventon.com, with a bike-shop locator on the site. Bikes bought from bike shops are not covered by Aventon's online return policy. | Frame 2 years (lifetime for the original buyer if registered within 90 days), motor and controller 2 years, battery 2 years or 300 charge cycles. For new bikes bought in the US or Canada on or after 1 Jan 2026. | 14 days from delivery. No restocking fee for new, unused bikes (1 mile or less); 50% fee for used bikes. Buyer pays $125 return shipping per bike. | Oct 23, 2026 |
| Lectric eBikes | Sold online direct from lectricebikes.com. A network of certified partner bike shops handles service. | One year on frame, motor, controller and battery from original delivery to the first owner. Wear parts and accessories are excluded. | Bikes ineligible after 14 days in your possession. Must be unused, in original packaging and approved in writing. Restocking fee up to $300 at Lectric's discretion; buyer pays return shipping. | Oct 23, 2026 |
| Ride1Up | Sold online direct from ride1up.com. The site lists a San Diego shop and test-ride locations, and an owner-run demo network. | 1-year guarantee for manufacturing defects only, for the original owner in the contiguous US. Parts ship free within the year; labor is covered for 30 days after purchase if arranged beforehand, then paid by the owner. | 30 days for most e-bikes (14 days for Revv1). Odometer under 20 miles and no signs of use. Buyer pays return shipping; $250 to $350 is deducted from the refund when Ride1Up supplies a prepaid label. | Oct 23, 2026 |
| Velotric | Sold online direct from velotricbike.com, with a dealer locator (Find a dealer) linked from the site. | 2-year limited warranty (terms effective Oct 19, 2026) for U.S. bikes from velotricbike.com or an authorized dealer: frame 5 years, electrical parts 2 years, included battery 2 years or 300 cycles (at least 75% capacity), other components 1 year. Registering eligible 2025/2026 models within 60 days adds a free year: electrical and battery to year 3 (up to 400 cycles), frame to year 10. | Request within 14 days of delivery. Bike must be unused and complete; $200 restocking fee per bike. Velotric supplies a prepaid return label after authorization. | Oct 23, 2026 |
| Rad Power Bikes | Sold online direct from radpowerbikes.com, in Rad retail stores and through local bike shop partners. | For products bought after 15 May 2026: frame and listed components 2 years; battery 2 years or 300 recharge cycles; pedals, drivetrain and saddle 1 year. Products bought before 15 Dec 2025 are handled differently (see the status note). | 30 days from receipt for new bikes in original packaging (under 20 miles if used). Return shipping at cost plus a 30% restocking fee are deducted from the refund. | Oct 23, 2026 |
| Heybike | Sold online direct from heybike.com. The site also has a dealer locator and a become-a-dealer page. | 2-year warranty on each e-bike for the original purchaser and subsequent owners with proof of purchase, excluding wear-and-tear items, from the day you receive the bike. | Up to 30 days. New, unused bike: full refund within 14 days, then a 20% restocking fee for days 15 to 30; used bike 50%. Buyer pays return shipping ($200 per bike, more for some models) except for quality issues within 14 days. | Oct 23, 2026 |
| Super73 | Sold online from super73.com and through company showrooms and authorized dealers. | Warranty is per series (PDFs). S-Series: frame, fork and electronics 1 year; battery 2 years or 500 cycles. Original buyer only, with registration and receipt. | Bikes: unopened items only, with photo proof sent within 15 days of delivery; 15% restocking fee; shipping is non-refundable. Batteries are final sale. | Oct 23, 2026 |
| Tern | Sold through authorized Tern dealers. Tern also runs an online store with its own terms. | Frame, fork and stem 5 years (10 with Tern Care registration within 30 days); other Tern-branded parts 1 year. Third-party parts such as Bosch motors and batteries are covered by their makers, and the page gives no motor or battery terms. | Bikes bought from a dealer follow the dealer's store policy. Tern's own online store allows returns within 30 days of delivery for unused items in original packaging. | Oct 23, 2026 |
| Specialized | Sold through authorized Specialized retailers and Specialized-owned stores, and online at specialized.com. | Frame and fork lifetime for the original owner if registered within 90 days (otherwise 2 years). Motors and drive parts 2 years. Turbo batteries 2 years or 300 charge cycles. | Free returns within 30 days of delivery for items bought on specialized.com, in new or unused condition. Not accepted for purchases from Specialized stores or other retailers. | Oct 23, 2026 |
| Himiway | Sold online direct from himiwaybike.com with free shipping in the contiguous US. The site also links a Shop Near Me / Find Himiway Dealer page, without stating how many dealers there are. | 2-year all-inclusive manufacturer's warranty for the original purchaser. Frames carry a 2-year replacement warranty (parts only, no labor); batteries a 2-year prorated warranty; spare parts 1 year. Wear items are excluded, and the owner pays shipping for returned batteries, motors, controllers and displays (typically $35 to $80). | Full refund within 15 days for new, unused bikes in original packaging, but return shipping is $300 per bike (non-refundable). Used bikes (0 to 10 miles) pay a 30% restocking fee plus shipping; 15 to 30 days or 10 to 20 miles costs 50% plus shipping; beyond 30 days or 20 miles no returns. | Oct 24, 2026 |
| Jasion | Sold online direct from jasionbike.com with free shipping. The site mentions no dealers or retail stores. | 1 year on the frame, battery and original parts from the original retail purchase date; the page gives no separate motor or controller term. Wear items excluded. The owner pays shipping for warranty spare parts. An optional extra year is sold for $199. | 14 days from delivery, with approval from support first. Bike must be unused (odometer under 10 miles). Customer pays $180 return shipping; a 25% restocking fee may apply to unauthorized returns. Batteries and sale items are not returnable except for warranty defects. | Oct 24, 2026 |
| Mokwheel | Sold online direct from mokwheel.com with free shipping. The site also describes dealers where riders can test ride, a flagship store, and a dealer application page. | 2 years covering manufacturing defects in material and workmanship on the unit, including batteries and motors, for the original owner only. Wear items excluded; accessories have a separate 30-day warranty. Paid extended plans are sold. | Request within 15 days of receiving the bike, with approval first. Bike must be unused with under 10 miles. A $150 return shipping charge and a 5% processing fee apply (waived if you take a replacement); 5% is also deducted for card processing. | Oct 24, 2026 |
| Engwe | Sold online direct from the Engwe US store (engwe-bikes.com redirects to us.engwe.com). The site also lists a Find a dealer page and an offline flagship store page. | 12 months on frame, fork, handlebars, controller, charger, display, brakes, throttle, sensors, motor and battery. 6 months on racks, fenders, pedals, cranks, chain, shifters, lights. 3 months on saddle, rotors and pads. 1 month on tires. | 30 days from delivery, by prior request only. E-bike must show under 10 km on the display, unused and in original packaging. A $200 per-bike fee applies to non-defect returns; the buyer is not refunded return shipping. Defective items within 30 days: free return or exchange. | Oct 24, 2026 |
| Gotrax | Sold online direct from gotrax.com. The return policy also refers to purchases from partner bike shops, which are handled by the shop. | E-bikes priced at $499 or more: 2 years on frame, rear hub motor, fork and battery (battery misuse and non-approved chargers void it). E-bikes under $499: 1 year. Wear items 90 days. Tires, tubes and brake pads are not covered. | Request within 31 days of delivery. Unopened bikes: buyer pays return shipping. Opened or lightly used bikes under 20 miles: return shipping plus a 25% restocking fee. Confirmed defects: prepaid label. Batteries and individual parts are not refundable. | Oct 24, 2026 |
| Hovsco | Sold online direct from hovsco.com. The site says "Over 500 Authorized Dealers Worldwide" and has a Find A Dealer link. | Frame 2 years. Motor, battery, controller, torque sensor, charger, display, front fork and handlebar 1 year (battery cover is for batteries that do not work). Crank, throttle, pedals, brakes and rear derailleur 6 months. | Request within 15 days of delivery, bike under 10 miles and in original packaging. Non-defect returns: buyer pays return shipping, and the page lists both a fee of up to 20% and a flat $100 per e-bike (the page is inconsistent). Defective bikes returned within 15 days get a prepaid label. | Oct 24, 2026 |
| Fiido | Sold online direct from fiido.com (US store). The site has a Become a Dealer page; it does not describe US dealers. | Frame 36 months. Fork, handlebar, stem, drivetrain, brakes, motor, battery, charger, display and controller 24 months. Torque sensor and speed control 6 months. Lights, tires, saddle, fenders, pedals 3 months. Fiido generally replaces parts rather than repairing them. | New bikes within 30 days of delivery. Opened bikes under 20 miles: 30% depreciation fee plus round-trip shipping ($100 to $300 by model, deducted from the refund). Accessories and batteries within 7 days. | Oct 24, 2026 |
| Addmotor | Sold online direct from addmotor.com with free shipping to the 48 contiguous states. The site also lists local retailers and showrooms and invites shops to become retailers. | Frame and motor 2 years, battery 2 years for 20Ah packs (18 months for 13.5Ah and 15Ah), controller 1 year, other listed parts 1 year. Original purchaser only, for US and Canada purchases. Consumables and crash damage are excluded. | Returns must be approved and received within 14 days of delivery. Restocking fee of 10% to 30% for bikes depending on condition; fewer than 10 miles on the odometer and original packaging required. Buyer pays return freight. | Oct 24, 2026 |
| Trek | Sold through Trek retailers and online at trekbikes.com, with in-store pickup or direct-to-home shipping. Trek bikes bought through an authorized dealer carry the warranty. | Frame and rigid fork lifetime for the original owner; parts and accessories, paint and decals 2 years; subsequent owners get 3 years on the frame and fork. The current policy does not name e-bike motors or batteries separately. | Bikes bought on trekbikes.com can be returned within 30 days in like-new condition (e-bikes in the original box; Fetch+, Allant+, Loft and Ponto Go! are excluded from free return shipping). In-store purchases follow the individual retailer's rules. | Oct 24, 2026 |
| Gazelle | Sold through authorized Gazelle dealers; the US site has a store locator and bike pages show a price with a Find a Store button. Gazelle Bikes North America is based in Santa Cruz, California. | Frame and non-suspension fork 10 years; suspension fork and paint 5 years; other parts 2 years (bike pages list motor, battery and display at 2 years), for normal use and maintenance. | Oct 24, 2026 | |
| Cannondale | Sold through authorized Cannondale retailers, and online at cannondale.com with free shipping and assembly to a local bike shop of the buyer's choice for pick-up. | Frames lifetime on models introduced in 2026 and after; Cannondale-branded components and paint and decals 1 year. Electronic systems and other non-Cannondale parts are covered by their own makers' warranties. The page gives no separate motor or battery terms. | Bikes bought on cannondale.com: return authorization within 15 days of receipt, in new, unused condition, for a full refund; a re-stocking fee of $175 or 10% of the price (whichever is greater) can apply if the bike is not new and unused. Not available for items bought from third-party retailers. | Oct 24, 2026 |
| Giant | Sold through authorized Giant retailers, and online at giant-bicycles.com/us for click-and-collect with assembly by a retailer. | Frame lifetime and rigid fork 10 years for the original owner; Giant-brand components and electronic e-bike components 2 years; e-bike battery 2 years or 600 recharges. Bike must be bought new from and assembled by an authorized dealer (or bought online from Giant-Bicycles.com/us). Third-party parts follow their makers' warranties. | Bikes bought on giant-bicycles.com/us: 14 days from receipt, like-new and unused; e-bikes must have under 10 miles. Refunds go to the original payment method after the retailer confirms the return. | Oct 24, 2026 |