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Himiway: warranty, returns and service

Last checked Oct 24, 2026 · By EbikePost editors

How you get service

Sold online direct from himiwaybike.com with free shipping in the contiguous US. The site also links a Shop Near Me / Find Himiway Dealer page, without stating how many dealers there are.. Phone (Mon to Fri, 9 am to 6 pm), email and ticket support, a Help Center, and a Local Service page. Himiway supplies free replacement parts for third-party repairs but does not reimburse labor.source

Warranty

2-year all-inclusive manufacturer's warranty for the original purchaser. Frames carry a 2-year replacement warranty (parts only, no labor); batteries a 2-year prorated warranty; spare parts 1 year. Wear items are excluded, and the owner pays shipping for returned batteries, motors, controllers and displays (typically $35 to $80).source

Returns

Full refund within 15 days for new, unused bikes in original packaging, but return shipping is $300 per bike (non-refundable). Used bikes (0 to 10 miles) pay a 30% restocking fee plus shipping; 15 to 30 days or 10 to 20 miles costs 50% plus shipping; beyond 30 days or 20 miles no returns.source

Visit Himiway's site

Himiway bikes we track

We compare makers' published specs, warranties and return policies; we don't ride the bikes. How we score →

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