Fiido: warranty, returns and service
Last checked Oct 24, 2026 ยท By EbikePost editors
How you get service
Sold online direct from fiido.com (US store). The site has a Become a Dealer page; it does not describe US dealers.. After-sales support by email (support@fiido.com) and phone. No dealer locator or repair network is described.source
Warranty
Frame 36 months. Fork, handlebar, stem, drivetrain, brakes, motor, battery, charger, display and controller 24 months. Torque sensor and speed control 6 months. Lights, tires, saddle, fenders, pedals 3 months. Fiido generally replaces parts rather than repairing them.source
Returns
New bikes within 30 days of delivery. Opened bikes under 20 miles: 30% depreciation fee plus round-trip shipping ($100 to $300 by model, deducted from the refund). Accessories and batteries within 7 days.source