Jasion: warranty, returns and service
Last checked Oct 24, 2026 ยท By EbikePost editors
How you get service
Sold online direct from jasionbike.com with free shipping. The site mentions no dealers or retail stores.. Online and phone support (email and a US phone number; the site advertises 24-hour online customer service). No dealer or repair network is described.source
Warranty
1 year on the frame, battery and original parts from the original retail purchase date; the page gives no separate motor or controller term. Wear items excluded. The owner pays shipping for warranty spare parts. An optional extra year is sold for $199.source
Returns
14 days from delivery, with approval from support first. Bike must be unused (odometer under 10 miles). Customer pays $180 return shipping; a 25% restocking fee may apply to unauthorized returns. Batteries and sale items are not returnable except for warranty defects.source