Velotric: warranty, returns and service

About Velotric

Velotric sells e-bikes under its own brand. This page covers how you buy from Velotric, how service works, and what its own warranty and return pages say, so you can compare it with other makers before you choose a bike. The details below are summarized from Velotric's pages, linked at the end of each section. We checked the warranty on 9 November 2026 and the rest on 23 October 2026. Check the maker's page for anything that changed since.

How you buy and get service

Sold online direct from velotricbike.com, with a dealer locator (Find a dealer) linked from the site. The site promotes nearby support and a dealer locator; it does not state the number of dealers or mobile repair. (source)

Warranty

Velotric's current terms took effect October 19, 2026; bikes bought before then keep the warranty that was in effect when they were bought. U.S. bikes bought from velotricbike.com or an authorized Velotric dealer get a 2-year limited warranty, counted from the purchase date: frame 5 years, motor and other electrical parts 2 years, other components 1 year. The battery that came with the bike is warranted to keep at least 75% of its original capacity for 2 years or 300 charging cycles, whichever comes first. (source)

On eligible 2025 and 2026 models, registering free within 60 days of purchase adds a year: electrical parts and the battery through year 3 (battery up to 400 cycles) and the frame through year 10. Our Velotric warranty and customer service guide lists the eligible models and explains claims and transfers.

Returns

Request within 14 days of delivery. Bike must be unused and complete; $200 restocking fee per bike. Velotric supplies a prepaid return label after authorization. (source)

Before you order

Read the return terms for who pays shipping and what fees apply, because those costs can matter more than the headline number of days. Check that the bike's class and top speed are allowed where you ride. Then find out how far you are from the nearest shop or mobile mechanic that will work on a Velotric bike. We compare published policies and have not bought bikes from Velotric for this page.

Bikes we list

We list 2 Velotric models, each checked against the maker's own pages: Discover 2 (a commuter), Nomad 2 (a fat-tire e-bike). Specs, weight and the maker's price are on each bike page. We also track the Packer 1, but its page stays unpublished until it is checked against Velotric's pages.

Visit Velotric's site. Some links on EbikePost are affiliate links; see the affiliate disclosure.