Velotric warranty and customer service: full guide

Your Velotric's display has gone blank, or the battery won't hold a charge, and you want to know where you stand. Velotric rewrote its warranty this autumn, so older summaries online are out of date. What follows is from Velotric's own warranty page, checked on 9 November 2026. The new terms took effect October 19, 2026. If you bought before that, Velotric says the warranty in effect when you bought still applies.

The base 2-year warranty

Velotric's 2-Year Limited Warranty runs from your original purchase date, shown by your dated receipt or order confirmation.

The battery wording is specific. Velotric says the included battery is warranted "to retain at least 75% of their original capacity within 2 years or 300 charging cycles, whichever comes first." So a pack still above 75% isn't a warranty case, even if range has dropped a bit. Our guide to how long e-bike batteries last explains why that happens.

A spare battery you buy separately is an accessory: one year from its own purchase date, and it doesn't get the extended year. That's worth knowing before you order one, as our battery replacement guide covers.

The free extra year, and who gets it

Register your bike within 60 days of purchase and Velotric extends cover automatically, at no charge:

• Electrical parts: through year 3
• Included battery: through year 3 or 400 total charging cycles, whichever comes first
• Frame: through year 10
• Rigid fork, mechanical parts and accessories don't change

It only applies to these models: Discover 3, Discover M, Tempo, Summit 2 and GoMad (2026), and Nomad 2, Nomad 2X, Breeze 1, Fold 1 Plus and Triker (2025). Velotric lists 2024 and older models, including the Discover 2, Summit 1 and Fold 1, as not eligible.

You'll need your frame number, model, purchase date, proof of purchase and email. Register on Velotric's registration page, in the Velotric app, or with your dealer at purchase.

Nothing restarts the clock. Velotric says registration, the upgrade, a transfer and replacement parts never extend coverage beyond the original purchase date.

Selling or buying a used Velotric

The base 2-year warranty stays with the original purchaser and doesn't cover later owners. If the bike has the extended year, though, the remaining coverage can be transferred once, free, to the next owner. The request has to be made within one year of the change of ownership, with proof of ownership and the frame number, and it carries over the frame cover too. Velotric's warranty page has a "Transfer Your Warranty" form for this.

What Velotric doesn't cover

Velotric's FAQ sums it up: normal wear parts (brake pads, tires, tubes, chain, cables, bearings), cosmetic damage, accidents or misuse, incorrect assembly or maintenance, unauthorized modifications or repairs, water and charging misuse, and commercial or rental use, including delivery work. The full policy adds battery damage from power surges or the wrong charger, third-party components, and missed maintenance. One concession: a wear part with a manufacturing defect found within 30 days of delivery is replaced once.

Two region rules matter. The warranty covers only U.S. purchases from velotricbike.com or an authorized dealer. Marketplace, unauthorized-seller and cross-border bikes aren't covered and go back to the seller. Warranty parts ship only to the lower 48 states.

How to file a Velotric warranty claim

It depends on where you bought:

1. Bought online from Velotric: email help@velotricbike.com or call +1 888-559-3099. The warranty page also has a "Claim Your Warranty" repair request form.
2. Bought from a dealer: go to that authorized Velotric dealer first. Velotric says the dealer will help file the claim and arrange in-store service, and you can come back to Velotric directly if it doesn't go smoothly.
3. Have photos or video ready. Velotric "will not replace any covered component" without first seeing photos or video of the damage.
4. Shipping: you pay to return a part unless Velotric agrees in writing to cover it.

If your display is showing a code, start with our Velotric error codes guide before you call.

Velotric customer service

• Phone: +1 888-559-3099. The support page gives hours as Monday to Friday, 7 am to 4 pm Pacific. One block on Velotric's contact page says Monday to Sunday, so call on a weekday to be safe.
• Email: help@velotricbike.com
• Online: a contact form, and a help center with how-to articles and every model's owner's manual
• Mail address listed on the contact page: Velopower, Inc., 171 Heller Pl C7, Bellmawr, NJ 08031

Velotric says all owners can contact its customer service for troubleshooting "throughout the lifetime of bikes," even after the warranty runs out.

Parts: there's no public parts catalog

Velotric doesn't publish a parts catalog with diagrams and part numbers that we could find. Two routes exist instead:

• Ask support. The support page's Troubleshooting button reads "Troubleshoot and order parts with our customer service online." For anything model-specific, this is the way.
• The accessories store. Velotric's accessories collection does list some spares alongside racks and bags: model-specific displays (Nomad 2, Discover 2, Fold 1, Breeze 1, Summit 1 and others), a charger, tires and inner tubes for some models, a throttle set and the Extra Battery Pack. Check fit with support before ordering.

Velotric dealer locator

Yes, there is one. Velotric's Find a Dealer page has a map where you enter a city or zip code to find authorized dealers for test rides, sales and service. Velotric says it's in more than 1,600 retail stores. If you're weighing Velotric against another direct-to-consumer brand, our Velotric brand page and Velotric vs Aventon comparison set out the service differences.

FAQ

How long is the Velotric warranty? Two years as the base term, with 5 years on the frame. Eligible 2025 and 2026 models get an extra year on electrical parts and the battery, and the frame to 10 years, if registered free within 60 days.

Does the Velotric warranty cover the battery? Yes. The included battery is covered for 2 years or 300 charging cycles, and must keep at least 75% of its capacity in that time. With the extended year, it's 3 years or 400 cycles. A separately bought spare gets 1 year.

Is the Velotric warranty transferable? The base warranty isn't. The extended year can be transferred once, free, within a year of the sale.

How do I contact Velotric customer service? Call +1 888-559-3099 (weekdays, 7 am to 4 pm Pacific) or email help@velotricbike.com. If you bought from a dealer, start there.

Does Velotric have a dealer locator? Yes, the Find a Dealer map on velotricbike.com, searchable by city or zip code.

Written from Velotric's own warranty, support, contact and dealer pages, checked 9 November 2026. EbikePost editors have not ridden or repaired these bikes. Velotric changed its warranty on October 19, 2026, so check the page again before relying on any detail here.