Tern: warranty, returns and service
Last checked Oct 23, 2026 ยท By EbikePost editors
How you get service
Sold through authorized Tern dealers. Tern also runs an online store with its own terms.. Warranty claims and service go through an authorized Tern dealer or distributor. Tern promises replacement parts for key components for at least 7 years on qualifying bikes (not a warranty).source
Warranty
Frame, fork and stem 5 years (10 with Tern Care registration within 30 days); other Tern-branded parts 1 year. Third-party parts such as Bosch motors and batteries are covered by their makers, and the page gives no motor or battery terms.source
Returns
Bikes bought from a dealer follow the dealer's store policy. Tern's own online store allows returns within 30 days of delivery for unused items in original packaging.source
About Tern
Tern sells e-bikes under its own brand. This page covers how you buy from Tern, how service works, and what its own warranty and return pages say, so you can compare it with other makers before you choose a bike. The details below were checked on 23 October 2026 and are summarised from Tern's pages, linked at the end of each section. Check the maker's page for anything that changed since.
How you buy and get service
Sold through authorized Tern dealers. Tern also runs an online store with its own terms. Warranty claims and service go through an authorized Tern dealer or distributor. Tern promises replacement parts for key components for at least 7 years on qualifying bikes (not a warranty). (source)
Warranty
Frame, fork and stem 5 years (10 with Tern Care registration within 30 days); other Tern-branded parts 1 year. Third-party parts such as Bosch motors and batteries are covered by their makers, and the page gives no motor or battery terms. (source)
Returns
Bikes bought from a dealer follow the dealer's store policy. Tern's own online store allows returns within 30 days of delivery for unused items in original packaging. (source)
Before you order
Read the return terms for who pays shipping and what fees apply, because those costs can matter more than the headline number of days. Check that the bike's class and top speed are allowed where you ride. Then find out how far you are from the nearest shop or mobile mechanic that will work on a Tern bike. We compare published policies and have not bought bikes from Tern for this page.
Bikes we list
We track the HSD P5i but have not published a page for it yet, because its specs are still being checked against Tern's own pages. Nothing here is a recommendation of that model until it is.
Visit Tern's site. Some links on EbikePost are affiliate links; see the affiliate disclosure.