Gazelle: warranty, returns and service
Last checked Oct 24, 2026 ยท By EbikePost editors
We're checking Gazelle's policies against their own pages. Details coming soon.
Status note
CPSC recall 27-004 (Oct 1, 2026): about 1,032 Urban Arrow cargo e-bikes (Family, Shorty, Cargo L/XL, Tender) sold by Gazelle USA, seat post clamp bolt can break; free repair. An earlier CPSC recall 26-236 (Jan 29, 2026) covers about 320 Urban Arrow FamilyNext Pro e-bikes for a child-seat buckle that may not latch. Neither covers the models listed here. source (Oct 1, 2026)
How you get service
Sold through authorized Gazelle dealers; the US site has a store locator and bike pages show a price with a Find a Store button. Gazelle Bikes North America is based in Santa Cruz, California.. Owners are told to go back to their Gazelle dealer for defects and warranty assessments; the dealer contacts Gazelle's service and warranty department if needed. The site has a dealer locator and a Become A Dealer page but gives no dealer count.source
Warranty
Frame and non-suspension fork 10 years; suspension fork and paint 5 years; other parts 2 years (bike pages list motor, battery and display at 2 years), for normal use and maintenance.source