Heybike: warranty, returns and service

About Heybike

Heybike sells e-bikes under its own brand. This page covers how you buy from Heybike, how service works, and what its own warranty and return pages say, so you can compare it with other makers before you choose a bike. The details below were checked on 23 October 2026 and are summarised from Heybike's pages, linked at the end of each section. Check the maker's page for anything that changed since.

How you buy and get service

Sold online direct from heybike.com. The site also has a dealer locator and a become-a-dealer page. The site links a dealer locator; the number of dealers and any mobile service are not stated on the pages read. (source)

Warranty

2-year warranty on each e-bike for the original purchaser and subsequent owners with proof of purchase, excluding wear-and-tear items, from the day you receive the bike. (source)

Returns

Up to 30 days. New, unused bike: full refund within 14 days, then a 20% restocking fee for days 15 to 30; used bike 50%. Buyer pays return shipping ($200 per bike, more for some models) except for quality issues within 14 days. (source)

Before you order

Read the return terms for who pays shipping and what fees apply, because those costs can matter more than the headline number of days. Check that the bike's class and top speed are allowed where you ride. Then find out how far you are from the nearest shop or mobile mechanic that will work on a Heybike bike. We compare published policies and have not bought bikes from Heybike for this page.

Bikes we list

We track the Ranger S 2.0 but have not published a page for it yet, because its specs are still being checked against Heybike's own pages. Nothing here is a recommendation of that model until it is.

Visit Heybike's site. Some links on EbikePost are affiliate links; see the affiliate disclosure.